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Purchasing & Shipping
♦ How can I make an order?
We are accepting orders through our website only.
♦ Where are your products available?
Currently, purchases and shipments are available only in the 50 States of the USA.
♦ How long will my order take to ship?
Online orders can take up to two business days to process prior to shipping. Standard USPS Shipping generally takes five to eight business days. Express FedEx shipping generally takes one to three business days. !! Express Shipping Is Not Available for Alaska and Hawaii !!
♦ Can I track my order?
Once an order has been shipped, you will receive a confirmation email with the order tracking code.
Return Policy
♦ What is your return policy? If you are not 100% satisfied with your product, simply keep it. No returns required. Refunds must be requested within thirty days from the date receiving the product. See our Refund Policy page for more details.
Subscribe & Save
♦ When I make a purchase through the website, will I automatically be enrolled into a subscription service or an auto-replenishment program?
No, you will not be enrolled into any service or program without your explicit consent. If you would like to be enrolled in our Subscribe and Save program, you must specify your request when you place your order on our website.
♦ How can I change or cancel my enrollment in the Subscribe and Save program?
You can cancel your enrollment at anytime on our website. The cancellation will be effective immediately. If you wish to change the frequency, simply cancel the current enrollment and start a new order.
Our Ingredients & Quality Assurance
A majority of our products are Vegan, Gluten free according to FDA standard, and Antibiotic free.
We strive to carry a wide selection of products without fillers. The product's description will indicate no fillers.
Certificates of Analysis from the manufacturers are generally available upon request. Please contact info@eccefoods.com with the subject heading “Requesting certificate of analysis”.
Senior Discount
Please email our support team at support@eccefoods.comfor more information about our discount for seniors.
Why is an email required to activate my membership to your rewards program ?
We request an email so that we can send you a personalized discount code. The discount code enables you to take advantage of members only perks.
Also, we are a small business. Every customer relationship is important to us. We want you to be comfortable writing to us for the best services. Email verification ensures that communications are not blocked by spam filters.
You can contact us Monday - Friday 10:00AM to 5:00PM EST
- (205) 563-5910
- info@eccefoods.com